We met Susan when we first moved back to the Bay Area. Out of the gate, she was nice and selfless - we were looking to rent and were clear that we had no intention to buy and yet,she took the time to show us different neighborhoods and houses and was very kind to both us and the kids. And indeed, we ended up renting. Not through her. Over the following year we stayed in touch with occasional, low commitment probing from our end on houses we were curious about. Even though us buying seemed like a long shot, Susan was always there for us, finding the time to show us places but not pressing us to make any decisions. A true advisor. Last summer our appetite grew and we started taking more of Susan's time. Again, she was just there for us. She was always available, was very accommodating and informative. When it came down to getting pre approved for a loan, she recommended a few lenders. We ended up going with a loan provider we chose and she was cool with that and worked well with that person. This again showed her commitment to our success. When we put an offer and had to close a loan it was our turn to throw a nightmare at her - Half way through the process we decided to maybe switch loan providers and go on a planned vacation. Somewhat clueless, in hindsight :-). Susan took it in stride -she project managed our loan providers, ensured we were on top of stuff, and managed the expectations of the selling agent, who obviously freaked out. In the process she constantly communicated about risks and concerns. The loans closed on time but we definitely gave her a run for her money. We are very happy with the house. We are excited about it on a daily basis.